Client Terms and Conditions works with a commission-based model, meaning that you pay us a set percentage on each reservation made through our platform.

The commission percentage varies per country. Commission rates range between 10% and 25%, depending on your property type or location.

Calculate the commission for your region

If your location is not mentioned in the examples above, you can please contact us.

 Your property will pay commission on confirmed stays after the guest has checked out and paid. Commission will also be charged on non-refundable bookings, regardless of whether the guest stayed at your property or not.*

We calculate the commission owed based on the total number of reservations from the previous month, excluding bookings that you correctly mark as a no-show.

Want to read more about why you pay commission or learn about the benefits of being a partner?

Additional information for existing partners

If you’re an existing partner, you can find more information about the commission you pay in the Accommodation Agreement you signed when joining You can always view how much commission is due (or has been paid) for each reservation by following these steps:

Click on the ‘Finance’ tab in the extranet and select ‘Reservation statements’.

Click on ‘Period’ to see all the reservation details that have been included in your invoice, and how much commission you’re due to pay.

Download .xls or .csx versions of your invoice if you want to save or print them.

How does work for property owners?

Updated 1 months ago

Are you interested in becoming a partner and adding your hotel, property or holiday rental to the almost 30 million listings already live on our platform and our partners platform? Great! Here’s how the business model works: (“”) provides online reservation services. We act as an intermediary (agent) between guests wanting to make an accommodation reservation and your hotel, property or temporary/holiday rental. This type of business model is also known as an ‘agency model’.

It’s important to remember that the agreement is made directly between you and the guest. Unlike other accommodation reservation websites, is not a contracting party in the transaction between your property and the guest. That way, you have full control over your rates and availability, and can offer guests more transparency on your house rules, policies and overall offering.

The guest pays the reservation rate to you after their stay, or earlier in the case of a non-refundable booking. You have an agreement with for using the online reservation platform and you have to pay a set commission amount on all confirmed stays, non-refundable reservations and partially refundable reservations made on our platform. Each month, you receive an invoice detailing how much commission is due.

We don’t add anything to your prices. Unlike other platforms that charge guests extra fees, the price you set is the price we display on And you only pay if we generate business for you – there are no added sign-up or listing costs.

Note: When a guest makes a booking through the platform, their reservation is confirmed immediately. So it’s generally not possible to reject a reservation, except for certain situations.

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